Some field technicians earn strong praise for skill and friendliness, but installation errors and poor callback response dog this service. The company's track record is inconsistent: a few customers praise named staff like Joe and Jay, while others waited weeks for promised follow-ups after faulty work.
Based on limited recent reviews, so treat this as low-confidence.
Most jobs go smoothly with trained staff who explain their work clearly and keep sites clean. A handful of older reviews flag missed inspection deadlines and delayed callbacks, but recent work (last 3 years) shows consistent professionalism and fair pricing across residential, commercial, and panel upgrades.
Techs like Sam, Eric, Ray, and Max earn consistent praise for speed and expertise-appointments same-day, jobs finished in hours, customers sign up for memberships. The catch: quotes jump thousands of dollars above market rate with bundled add-ons reviewers never asked for, calls go unreturned, and no-shows happen even under their 24/7 guarantee. One customer waited a week for a follow-up that never came; another had three visits in six days that failed to fix the unit, then a promised fourth visit simply didn't happen.
Most visits go smoothly, with reviewers naming Javid, Angel, and Junior as dependable techs who fix problems quickly and clean up after themselves. Downside: multiple complaints about missed appointments with no communication, inflated quotes that water department staff found unreasonable, and one contractor claims 67 days unpaid for completed work.
Last updated 2026-07-20